What I found very professional was that I kept getting videos of how you were making things during the whole process.
I had the feeling of being part of the creation process and always being in the picture from start to finish. It was well above my expectations.
High-quality packaging, with instructions, with a certificate of authenticity, I thought that was great too. The overall effect was simply highly professional. Even the personal attachment to the wall. Perfect! It simply has a different effect. From initial contact to delivery, it was an all-round successful, high-quality service where I always felt understood and taken care of.